FamCru Online Store Return Policy:

We want you to be fully satisfied with your FamCru purchases, and we understand that sometimes a return might be necessary. Here’s our straightforward return policy:

  1. Returns Eligibility:
  • Items must be returned within 30 days of the purchase date.
  • Items must be in their original condition, unworn, unused, and with all tags and packaging intact.
  • Some items, such as personalized or intimate goods, may not be eligible for return due to hygiene reasons. Please check the product description for details.
  1. Return Process:
  • To initiate a return, please contact our customer support team at Agibbs@osfamcollc.com or through our website’s live chat.
  • Our team will provide you with a return authorization and instructions for shipping the item back to us.
  1. Refunds:
  • Once we receive the returned item and inspect it, we will process your refund.
  • Refunds will be issued to the original payment method used for the purchase.
  • Please allow 5-7 business days for the refund to appear in your account, depending on your payment provider’s processing time.
  1. Exchanges:
  • If you’d like to exchange an item for a different size or color, please indicate your preference when initiating the return.
  • Exchanges are subject to availability. If the requested item is not available, we will process a refund for the returned item.
  1. Return Shipping:
  • The cost of return shipping is the responsibility of the customer unless the return is due to a mistake on our part (e.g., wrong item shipped, damaged item).
  • We recommend using a trackable shipping method to ensure the safe arrival of your return.
  1. Damaged or Defective Items:
  • If you receive a damaged or defective item, please contact us immediately, and we will assist you with a replacement or refund.

Please note that our return policy is subject to change. For the most up-to-date information and to initiate a return, please visit our website or contact our customer support team.

Thank you for choosing FamCru Online Store. We appreciate your trust in our products and services.